THE GOAL

Inspire your team and build confidence with a set of business etiquette skills including restaurant dining, technology etiquette, verbal and non-verbal communications, business attire and general business manners. Our goal is to offer the small and mid-sized company similar training advantages to that of large Fortune 500 companies. By offering comprehensive training in business social skills you will foster seamless interactions between your staff and your clients by increasing success and confidence in both professional and personal situations. 

THE PROCESS

Each new client is taken through an extensive list of questions to determine how to identify and capitalize on hidden opportunities and how to best craft each seminar. Mary’s hands-on approach will focus on tailoring each training session to the specific needs and challenges of the client. Each program can be presented as a stand-alone seminar or can be seamlessly joined to one of your company’s internal training sessions. All topics may be expanded on depending on the format of your program.  Mary is available to travel throughout the country to present training seminars, keynote speeches, and one on one coaching.

DINING ETIQUETTE

Many business meetings and interviews take place over a meal as a way to get to know the real you, the person or company beyond the resume. In addition to which fork to use, the dining skills seminar covers when to arrive for a business lunch, phone etiquette at the table, as well as which foods lend themselves to a business meal. Find out how to avoid that awkward moment of who pays the check, and finally discover which bread plate is actually yours. Entertain clients with confidence knowing that you have the basics covered.

  • The Basics of Table Manners
  • Who Pays for What
  • Which Fork is Which, Does it Really Matter
  • The Etiquette of Restaurant Dining
  • What Not to Order and Other Pitfalls to Avoid
  • Your Follow Up After the Meal

This program can be conducted with or without lunch served.

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COMMUNICATIONS ETIQUETTE

For those completing their education and beginning to interview or those new to the work force, this introductory course encompasses business etiquette do's and dont's and offers an overview of what may be expected in your new career. Reverse bad habits and polish your presentation to gain an advantage over competitors.

  • Interviewing Skills
  • The Proper Handshake
  • Introductions 
  • Appropriate Business Attire
  • Email and Letter Writing Etiquette
  • Social Media Manners
  • Technology Etiquette
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BUSINESS ETIQUETTE

When a prospective customer is evaluating apples and apples, the individual that stands out is the one with the most polish. The deciding factor in an important deal could be as simple as how you answer the telephone or address a client. Developing the soft skills in communication, language and good manners enables you and your staff to move forward with confidence that will benefit the whole of your company and enhance your one-on-one client relationships.

  • Verbal and Non-Verbal Communication Styles
  • First Impressions
  • Telephone Etiquette
  • Email Etiquette
  • Office Share and Home-Office Etiquette
  • Appropriate Business Attire

 

Partial list of clients

Capitol One Bank, CW Network, Princeton University, Rutgers University, State of New Jersey,
Key Bank, Mercer County Community College, NJ Society of CPA's